Service Management and Professional Services

There are many companies that define themselves in the services industry regardless of the products they offer. Products can be produced here in North America or overseas or they can simply be professional services. Arbela service management and professional services address the unique challenges of these organizations around project-based and managed services. Gaining control of service agreements, warranties, critical project information such as time sheets and other project costs, customers satisfaction, supplier integration, and employee activities are just a few of the unique challenges in the services industry. How you manage these areas are important factors to an efficient, coordinated, and profitable organization.

Successful management begins with maintaining a firm grip on all areas of service including professional and technician profitability, customer sales analysis, equipment and service history, and detailed inventory reports.

Arbela Service Management and Professional Services solutions enable you to develop and manage client relationships, maximize resource utilization, improve project and operational efficiency, deliver products and services on time, drive profitability, and comply with governmental regulatory requirements.

Arbela Service Management for Microsoft Dynamics AX is designed to run and manage these day-to-day service features. The software includes customer information, service agreements, equipment lists, inventory management, PO tracking, help desk management, trouble tickets, service calls, work orders, asset management, scheduling, dispatching, invoicing, customizable reporting, and complete history of all service activities.

Companies with field technicians access the system using mobile communications, and are able to manage inventory, vendors, quality, and billing all via the web.

At the heart of the solution is the ability to dispatch and schedule technicians in an organized, efficient manner. With its intuitive drag & drop, color-coded graphical interface, our schedule board simplifies and increases the speed of the dispatching process. An easy to use interface makes it simple for dispatchers to handle nearly all of the service call dispatch functions from one screen.

Providing good customer care means understanding the specific needs of each client. Our transaction monitoring window makes is easy to view service history, follow-up activities, personal information, transactions, and detailed notes regarding each client.

Arbela’s service software offers a complete integration to Dynamics AX financials to avoid duplicate data entry and keep the business system up to date with all aspects of service management.

We are absolutely confident that Service Management for Dynamics AX will improve the speed and efficiency of your services operation.