There’s a solid explanation why it’s been so popular recently: everyone’s talking about it. The GPT-3 update by Open AI makes AI appear more natural than ever. GPT has the ability to alter the way we do business by radically improving upon existing AI capabilities.
When GPT-4 is finally released later this year, it will have enhanced skills in the areas of natural language processing and interactive AI.
Exactly how might GPT impact the way Dynamics 365 is used currently?
GPT’s cutting-edge AI features may yield impressive results for Dynamics 365 customers. It could save users time that they could put toward more productive endeavors by automatically writing individualized replies. By enabling users to create expressions, flows, and parts using natural English, it also encourages a low-code approach to work.
Natural language processing could be used by customer support teams, for instance, to better comprehend inquiries and speedily react to them. Using GPT, customer support agents can produce highly personalized replies to inquiries, rather than depending on rigid scripts or canned responses.
Similarly, GPT could be used by sales teams to improve the quality of the sales proposals they present to potential clients by including more engaging and convincing messages.
Naturally, GPT does not come without its difficulties. Many have brought attention to instances of erroneous answers, which can represent the biases of the training data. This highlights the importance of only storing high-quality data in Dynamics 365. It is not safe to depend solely on AI answers if the CRM data is inaccurate or lacking in detail.
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Natural language and AI-generated material concepts in Dynamics 365 Marketing
Email marketing is a highly competitive arena, with many different companies all vying for the interest of the same prospect. Writing a compelling email that will actually be read and acted upon from beginning is a significant challenge.You can now describe the main elements of an email and have Dynamics 365 Marketing’s new AI-powered Copilot recommend up to 20 content ideas for you to work with.
As a result, this could be a huge boon to marketers who, every once in a while, need a jolt of motivation to break through their creative blocks and get back to work. You can rapidly complete a first copy with the help of the AI outline and then use it as a springboard for further development.
By incorporating GPT into your marketing strategy, you can rest assured that the generated content will be on brand in terms of tone and structure.
By April of 2023, this function is projected to be made available to the public.
In addition, you can now use natural language queries to build segments in real-time marketing without having to learn or work with complicated data structures. Create a group of London-based contacts by simply typing “contacts with email addresses that allow bulk emails based on London”; no need to physically pick any tables.
With the help of the Query Assist window, you can get a basic idea of how your data should be organized and then modify it to your liking.
Keep in mind that this isn’t the final answer for complicated segments; however, it is a wonderful place to begin building criteria and refining the results to get the desired segment.
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We’ve integrated GPT with Viva Sales to provide suggested replies via email.
By eliminating the need for vendors to manually enter data and move between apps, Viva Sales frees them up to concentrate on sales. Viva Sales can instantly collect data in Dynamics 365 from Outlook and Microsoft Teams.Copilot is a new function in Viva Sales that will help sales teams quickly and easily create email responses for various situations without having to start from zero each time.
Let’s say you’re responding to a prospect’s inquiry, drafting a plan, or providing a special offer. To do this, most people spend a significant amount of time composing notes and then importing the necessary account information from Dynamics 365.
Instead, Viva Sales will instantly generate an email with personalized text, including specifics like product descriptions, pricing, and due dates, once you’ve decided on the sort of answer you want to send. Before submitting, the seller has the option of reviewing and editing this to better represent their desired tone. Users can now access the functionality in full.
As a result of the time and effort savings and enhanced contact and follow-up capabilities made possible by AI, sales teams are seeing increased revenue and success.
Team members can now sample meeting summaries produced by artificial intelligence within Viva Sales’ new Copilot function. Previously, we saw how Viva Sales’ built-in conversational intelligence can instantly transcribe a Teams meeting and deliver a synopsis of the call that includes key points, next steps, and other KPIs.
Without having to spend hours recounting a discussion and moving between systems to access the data you need, this new feature will extract this meeting information and automatically compose an email you can send to prospects.
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Power Automate allows you to use simple, everyday words to construct your workflows.
Making Forces Stronger Time and expertise are usually needed to fully automate a procedure. Users can now build flows much more quickly than before by simply describing their needs in natural language.Let’s say you want to create a flow that notifies you via Microsoft Teams and email whenever you get an answer to a feedback survey form. Artificial intelligence can take your words and instantly translate them into a process flow by using NLP.
Whether you need to “create a task when a high-priority email is received,” “send a notification when an opportunity is closed,” or “create a Dynamics 365 record when an email is received,” this feature will come in handy.
You’d want to be as detailed as possible in these descriptions to help AI create accurate flows that don’t need much tweaking.
It’s possible that this functionality is unrealistic for creating complicated flows, but it has the potential to greatly reduce the time required to create flows from start without manually selecting various triggers and writing code or expressions. In addition, it serves as an excellent stepping stone for newcomers to Power Automate, helping them save time and avoid the need for outside assistance.
Tenants in the US can take advantage of this functionality now, and the rest of the world (including those in the EU) will be able to do so in May, as part of the 2023 Release Wave 1 rollout.
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Additional AI capabilities in Dynamics 365
Adding these GPT enhancements to Dynamics 365 only serves to bolster the product’s already formidable AI features. We’ve featured a few of the many AI enhancements coming to Dynamics 365 apps and the Power Platform from Microsoft in the 2023 Release Wave 1 overview.
The new AI features in Dynamics 365 are exciting to watch, as they use natural language processing to create marketing segments and suggest replies for service agents, as well as AI-powered insights for sellers to identify the next best action and improve lead qualification by detecting customer intent from emails.
What’s Next?
The revolutionary potential of GPT lies in its ability to streamline company operations and provide previously unavailable insights from data.
We can’t wait until Dynamics 365 is released to the public to see how its features will be used and embraced by the public. We will, of course, be monitoring for changes and new releases as usual.
Please get in contact if you have any questions about how these might help your company.
As an experienced Technology Practice Head and CIO with more than 23 years of extensive experience, Amarnath brings a wealth of knowledge and expertise in driving digital transformation and IT innovation. Throughout his career, he has successfully led organizations in leveraging technology to achieve strategic objectives and enhance operational efficiency. Overall, his combination of technical expertise, strategic thinking, and leadership skills makes him a valuable asset in driving digital innovation and delivering business results as a CIO.
He has consistently demonstrated expertise in leading and managing IT functions to achieve business success. As the Head of IT, he possesses a strategic mindset, technical acumen, and a strong focus on delivering innovative solutions that align with organizational goals. Overall, his blend of strategic leadership, technical expertise, and collaborative approach makes him well-equipped to drive innovation, optimize IT operations, and deliver impactful results as the Head of IT.
Skilled consultant with a demonstrated ability to develop, migrate, and implement Hyperautomation, IOT, Microsoft Dynamics 365, Transactional Data Migration, Server-to-Server Migration, Live Migration for minimum downtime.
As an experienced Technology Practice Head and CIO with more than 23 years of extensive experience, Amarnath brings a wealth of knowledge and expertise in driving digital transformation and IT innovation. Throughout his career, he has successfully led organizations in leveraging technology to achieve strategic objectives and enhance operational efficiency. Overall, his combination of technical expertise, strategic thinking, and leadership skills makes him a valuable asset in driving digital innovation and delivering business results as a CIO.
He has consistently demonstrated expertise in leading and managing IT functions to achieve business success. As the Head of IT, he possesses a strategic mindset, technical acumen, and a strong focus on delivering innovative solutions that align with organizational goals. Overall, his blend of strategic leadership, technical expertise, and collaborative approach makes him well-equipped to drive innovation, optimize IT operations, and deliver impactful results as the Head of IT.
Skilled consultant with a demonstrated ability to develop, migrate, and implement Hyperautomation, IOT, Microsoft Dynamics 365, Transactional Data Migration, Server-to-Server Migration, Live Migration for minimum downtime.
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